call center scheduling template for microsoft excel

It’s the most protective of a healthy sleep schedule.Īchieving a complete elimination of night shifts requires specific team locations across different time zones. It allows all on-call engineers to have only business hours duties and avoid night shifts. This model leverages the timezone difference between different team members. As well as Night shifts and rest time, as explained above.It can be difficult to properly communicate that even on backup duty, people must be ready to respond immediately. More management: The backup on-call must be treated equally to the primary on-call.Since primary and secondary are both fully-fledged on-call duties, the second week will be used for rest by the first two team members and vice versa. Needs a larger team: At least four people are necessary for two weeks.As well as simplicity, intensive, and inflexible, as explained above.Making the incident response more secure in theory. Security: Every team member has a backup in the rare case that they can’t respond.If everything is set up correctly with the team, the escalation to the third tier should be only an infrequent occurrence event. There is an option for a third on-call tier, which escalates to the team lead. If the regular (primary) on-call person doesn’t acknowledge the incident within a given timeframe, it’s escalated to the backup.Īgain, you can go with either one week once a month setup if you have a larger team or a bi-weekly setup if you have a smaller team. It includes a secondary on-call calendar called a backup. This is an improved version of the regular workweek and weekend (sometimes called primary and secondary schedule). Inflexible: When team members have specific on-call requirements, such as not working during some days, it won’t work.Intense: Being ready to respond for a whole week in a row can be tiring, especially when incidents pile up.Night shifts: Simplicity comes here at the cost of working 24/7 for a whole week.Rest time: For larger teams (at least four people), this schedule allows each engineer to have three weeks with no on-call responsibilities, allowing for rest time.

Works for any team size: This schedule accommodates teams from two team members.Simplicity: Weekly rotation is easy to understand, set up, and manage.

Call center scheduling template for microsoft excel